Please call 1-800-940-9332 and let us know that you have dropped off the vehicle. Please have your rental agreement number or last name on the reservation available.
Depending on your rental location, you may be subject to additional local and state rental tax.
Employers and co-employees of renters renting on corporate rate plans, if properly licensed and meet our age requirements, are authorized to drive the vehicle while acting within the scope of their employment duties.
One-way rentals within our locations are permitted. A one-way fee will apply.
All Burning Man reservations are subject to a $450 cleaning fee. If your van is returned in decent conditions, you will get a refund for a portion of the cleaning fee.
Please note that all refunds will be partial and full $450 refunds will not be issued. Vans that visit the desert come back with dust/sand inside the air vents, air filter, and even the engine, it is an inevitable part of driving through barren land.
The cleaning fee ensures that proper detailing is provided to each and every van as it needs to be up to our high standards for the following reservations. For this reason, we are more than happy to issue partial refunds on vans that only require minimal cleaning. To ensure you get the best refund, please ask the rental agent at the time of pick up for details about the cleaning fee.
***Please note that any van returned in extremely filthy conditions will be subject to additional cleaning fees up to $150 on top of the original $450***
For those that fail to notify us they are going to Burning Man, unless they already paid hundreds of dollars to get the van cleaned, we will find traces of dust in the air vents and air filter, which will result in a non negotiable $500 cleaning fee.
Yes. One day rentals require a $300 refundable deposit at time of rental. International renters also require a $750 refundable deposit. One day rentals are not eligible to purchase any Zeeba insurance products. Renters must provide their personal proof of insurance.
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